We are Hiring!
To help accelerate the fight against COVID, and build the largest digital health platform in Bangladesh, Digital Healthcare Solutions (DH) is looking for a full-time Associate-Business Operations under its’ Finance & Operations function to support its expanding business. Our goal is to provide affordable, quality healthcare to billions of people using different platforms. We actively explore and build solutions that combine online and offline elements and address the question of health inequity.
Type of Employment
Initially contractual employment for 2 years (employment contract may be terminated by serving 1 month's prior notice)
- Doing initial screening of submitted insurance claims.
- Sending complete insurance claims to DH doctor for validation and get that vetted.
- Sending insurance claims for wallet validity check.
- Sending suspicious insurance claims for field verification and collecting reports from field force in due time.
- Checking the status of inactive claims for missing information and documents that were asked from the customer and process further.
- Preparing the list of complete and validated claims with all required information and documents to be sent to insurance partners for disbursement.
- Communicating with customers through call and sms to:
- Ask for providing missing information and documents.
- Resolving disputes submitted by customers. Informing about claim status.
- Prepare weekly report of claim status for internal stakeholders.
- Minimum bachelor’s degree (Fresh graduates may apply!).
- Experience on call center, customer support will be an added advantage for the applicant.
- Must have sound knowledge on MS Excel (vlookup, pivot table).
- Sound communication skill.
- Sound team work mentality.
DH offers monthly BDT 20,000 salary and other benefits to deserving candidate(s) and provides the opportunity to grow with a growing company. If you are passionate about the cause and believe digital healthcare would be the way forward in the coming future- DH is the right place for you to experiment, innovate and scale your cherished dreams! Work location is in Bashundhara R/A.