logo

Introducing DH

While using technology and creativity to make quality healthcare services and health financing accessible for everyone, DH offers a unique opportunity to make an impact in your career while shaping the future of healthcare.

Career Opportunity

We are Hiring!
To help accelerate the fight against COVID, and build the largest digital health platform in Bangladesh, Digital Healthcare Solutions (DH) is looking for a full-time Executive IT Support under its’ Technology function to support its expanding business. Our goal is to provide affordable, quality healthcare to billions of people using different platforms. We actively explore and build solutions that combine online and offline elements and address the question of health inequity.

Position

Executive IT Support

Job Code

20211202

Type of Employment

Initially contractual employment for 2 years (employment contract may be terminated by serving 1 month's prior notice)

Job Description/Responsibilities:

  • Capable to solve any software and hardware problem of Laptop/PC.
  • Provide IT support to end-user for their Desktop, Laptop, e-mail, Wi-Fi, Printer, scanner, others IT equipment.
  • Troubleshoot windows & MAC OS/software related issues.
  • Provide 24x7 support to Doctors & Agents who are using call centre solutions.
  • Monitor alert generated from Call Center environment & act accordingly.
  • Monitor & Manage office internet bandwidth.
  • Ensure backup of the network devices (Router, Switches).
  • Configure & provide the users who are using VPN’s.
  • Monitor link alerts & take actions accordingly.
  • Hands-on work experience on LAN, WAN, VPN.
  • Configure and maintain Router, Switch, Wi-Fi, Firewall etc.
  • Hardware and Software installation and troubleshooting (computer Assembling, Laptop, Printer, Scanner, and Related Equipment etc.)
  • Sound knowledge about computer hardware management
  • Must have hands-on experience on Mikrotik router & Cisco Switches.
  • Provide support for Office365.
  • Manage IT ticketing tool support (ManageEngine).
  • Vendor management & KPI monitoring.
  • Monthly meeting with vendor & preparing vendor performance report.
  • Manage IT assets & inventory.
  • Purchase IT equipment & manage the procurement process.

Job Specifications:

  • At least 3 years of experience
  • BSC in CSE preferred
  • Maintain & Troubleshooting LAN, Wifi, Laptops.
  • Customer Focused (Internal and External), Self-motivated, driven by results.
  • Communicate/escalate/coordinate with customers & overseas partners for faster problem resolution.
  • Willingness to work in a team and ability to prioritize and manage multiple assignments.
  • Ability to work in different shifting times (Roaster Duty).
  • Ability to support remotely in case of any emergency/incident.
  • Ability to perform on-call duty.
  • Ensure timely, high-quality communication with stakeholders.
  • Ensure customer satisfaction - Customer Sanctification Surveys are key performance indicators for individuals.
  • Good oral & written communication skill is mandatory.
  • Customer Focused (Internal and External), Self-motivated, driven by results.
  • Communicate/ escalate/ co-ordinate with stakeholders for faster problem resolution.
  • MCSA, CCNA, Redhat, Mikrotik
DH offers attractive pay and benefits including 2 days weekend to deserving candidates and provides the opportunity to grow with a growing company. If you are passionate about the cause and believe digital healthcare would be the way forward in the coming future- DH is the right place for you to experiment, innovate and scale your cherished dreams! Work location is in Bashundhara R/A. Apply